Terms of service

Terms of Service

OVERVIEW

This website is operated by Sayana NYC. Throughout the site, the terms “we”, “us” and “our” refer to Sayana NYC. By visiting our website and/or purchasing from us, you agree to be bound by the following Terms of Service.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions stated here, you may not access the website or use any services.

ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or country of residence, or that you have given us your consent to allow any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose.

PRODUCT INFORMATION

We strive to ensure that all product descriptions, pricing, and images are accurate. However, we do not guarantee that all information on the site is complete, current, or error-free. We reserve the right to correct any errors and to update information at any time without prior notice.

All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.

ORDERS AND PAYMENTS

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to suspected fraud, unauthorized transactions, or pricing errors.

You agree to provide current, complete, and accurate purchase and account information for all transactions made on our website.

INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, product descriptions, and design elements, is the property of Sayana NYC and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Sayana NYC shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our website or products.

Our products must be used responsibly and in accordance with all provided safety instructions. We are not liable for misuse of products.

INDEMNIFICATION

You agree to indemnify and hold harmless Sayana NYC from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.

GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, United States.

CHANGES TO TERMS

We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to review this page periodically for changes.

Product Use & Safety Disclaimer

Candles are open-flame products and must be used responsibly.

By purchasing and using our candles or diffusers, you acknowledge and agree that Sayana NYC is not responsible for any damage, injury, loss, allergic reaction, or other adverse effects resulting from improper use, misuse, or failure to follow basic safety precautions.

Customers are responsible for:

- Never leaving a burning candle unattended
- Keeping candles away from flammable objects, children, and pets
- Burning candles on a stable, heat-resistant surface
- Discontinuing use if irritation or sensitivity occurs

Fragrance sensitivity varies from person to person. Sayana NYC is not liable for allergic reactions, sensitivities, or individual responses to fragrance ingredients.

To the fullest extent permitted by law, Sayana NYC disclaims any liability for property damage, personal injury, or other loss arising from the use or misuse of our products.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

kelly@sayananyc.com

Last updated: March 2026